AccountId: 011433970860
ContactId: 86cb3b8e-3674-40f1-b438-9585e73e4c91
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20790 ms
Total Talk Time (AGENT): 9871 ms
Total Talk Time (CUSTOMER): 7309 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/86cb3b8e-3674-40f1-b438-9585e73e4c91_20250326T14:44_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] Oh yeah I like now like.
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?
[CUSTOMER][POSITIVE] Exactly