AccountId: 011433970860
ContactId: 86a57a4f-4837-4d67-a4ad-035f437c471c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 204259 ms
Total Talk Time (AGENT): 90958 ms
Total Talk Time (CUSTOMER): 48685 ms
Interruptions: 3
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/86a57a4f-4837-4d67-a4ad-035f437c471c_20250610T12:38_UTC.wav
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[AGENT][NEUTRAL] Over the years.
[CUSTOMER][NEUTRAL] Hey.
[AGENT][NEUTRAL] Oh she is a masses.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Um, solamente.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] The electronics in your.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, like the some as unos Puerto Rico South west do see the same terrors.
[AGENT][NEUTRAL] Car.
[CUSTOMER][NEUTRAL] On [PII].
[AGENT][NEUTRAL] Iron.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Beat it on
[CUSTOMER][NEUTRAL] If I don't, yeah, no matter uno if you don't want.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Sique una taita it's a moment of reto they were formal we should again take a leg.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] It's a it's a and and presses this for they can pay you.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Ma ma ma mala.
[AGENT][NEUTRAL] I see a electroncus there a poo nealoerotes una arta and
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] OK, got it.
[CUSTOMER][POSITIVE] Amazing.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Senior Chatodos.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] A sins.
[CUSTOMER][NEGATIVE] Yeah, I don't want that again.
[AGENT][POSITIVE] Perfecto.
[CUSTOMER][NEUTRAL] Yeah they have.
[AGENT][NEUTRAL] They were from.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, that one there.
[AGENT][NEUTRAL] They.