AccountId: 011433970860
ContactId: 8685fa34-d7e9-4bc4-8dcb-7b6a0bc0a62f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15199 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2149 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/8685fa34-d7e9-4bc4-8dcb-7b6a0bc0a62f_20250410T15:12_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?