AccountId: 011433970860
ContactId: 868230bc-0818-4062-b9ec-00ba39a4e357
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 312369 ms
Total Talk Time (AGENT): 163960 ms
Total Talk Time (CUSTOMER): 169659 ms
Interruptions: 11
Overall Sentiment: AGENT=0.5, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/868230bc-0818-4062-b9ec-00ba39a4e357_20250611T15:04_UTC.wav
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[AGENT][NEUTRAL] We go to the gusto.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh my.
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] Uh, soya porque queros have ponto monto quecuremi IPL porquetengo una irujia prerea jia river like APL.
[CUSTOMER][NEUTRAL] Incura el montomacua.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] police.
[CUSTOMER][NEUTRAL] Minum that.
[AGENT][NEUTRAL] So no matter the certificate police support for.
[CUSTOMER][NEUTRAL] Esque in hospital benefit outpatient benefitalra lingo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's called.
[CUSTOMER][NEUTRAL] Uh, cerrodos inpocho uh errodos inco Ochotenta errocinco Meliete.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Yes, yes.
[CUSTOMER][NEUTRAL] On
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Lopes.
[CUSTOMER][NEUTRAL] Do yes osteochoro cuatrosie in choo cuatro southwest.
[AGENT][NEUTRAL] It's just in a queso Lopez.
[CUSTOMER][NEUTRAL] [PII] rejo.
[AGENT][NEUTRAL] Music.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] My Ausi [PII].
[AGENT][NEUTRAL] Musac is beneficios la polia con leinda parasiru tabulaia or Uba stats via.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] I think.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See habulaio. No, no, humbulaia.
[AGENT][NEUTRAL] That
[AGENT][POSITIVE] Excellent beneficios and beneficioque una verification the cover to guargo it is a disclaimerla polia Treservicio outpatient or ambulala polio cure as to maximo denient toollarediarrios.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's just pouranza er the cervicusendoirujia in hospitales vailasembulatoraso centrosquiroicos.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yep.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Ea preunta men er no laboratorios preoperatorio.
[AGENT][NEUTRAL] Poroueloorios losaarios de un centro.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] I yeah.
[AGENT][NEUTRAL] The labor in thee quest diagnostics and smo.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] No, we're not.
[CUSTOMER][NEUTRAL] Me, me.
[AGENT][NEUTRAL] Hospital.
[CUSTOMER][NEUTRAL] Me mi primario Alcelaraiohai.
[CUSTOMER][NEUTRAL] Kevin Fox, you know, lala.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] And there's a for tournament and no cure the beneficiosnier la clinica the doctor.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So let me think.
[CUSTOMER][NEUTRAL] Send me a request for a hand flow.
[AGENT][NEUTRAL] A tampocobeo beneficio para labors in solamentes is cerradisa los examine just elpi in una fabuatoria one in centro deer Sirulose.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] rose.
[AGENT][NEUTRAL] Podria cerviarvalosintozola res beneficio para er el de servisio.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes, somos er entreeso in el lairoacommotal.
[AGENT][POSITIVE] Correct, sitolo pasa and mod as el beneficios.
[AGENT][NEUTRAL] Siliaria uh to a los Laborators Comarair.
[CUSTOMER][NEUTRAL] OK. Uh, you put it.
[AGENT][NEUTRAL] Yeah no entos.
[AGENT][NEUTRAL] No, no, the culpe noun into the into the here no son into totals.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See youse, see and tell me.
[AGENT][NEUTRAL] Smisia um solamentes some person solos lie.
[AGENT][NEUTRAL] And lass.
[CUSTOMER][POSITIVE] Uh, indido perfecto. OK, they have me figure very one to ma okagari my communica de luego.
[AGENT][POSITIVE] Excellent one.
[CUSTOMER][NEUTRAL] On the gracias.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, no Ima Muhara.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] He was right.