AccountId: 011433970860
ContactId: 8680bf0d-5443-44c4-9816-9a6d7790d737
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 81139 ms
Total Talk Time (AGENT): 31491 ms
Total Talk Time (CUSTOMER): 40436 ms
Interruptions: 0
Overall Sentiment: AGENT=1.4, CUSTOMER=2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/8680bf0d-5443-44c4-9816-9a6d7790d737_20250429T13:58_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, you know, this is [PII]. I'm filling out my paperwork this morning.
[AGENT][NEUTRAL] There you go.
[CUSTOMER][NEUTRAL] So I have a question for you. Um, I, I, I noted on the application that the commissions would be paid to the acuity group.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] But now I'm, I'm to the electronic funds transfer and it's got my name on there instead of acuity group. Is that OK?
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] So is the bank account?
[AGENT][NEUTRAL] Under your
[CUSTOMER][NEGATIVE] I, I've got the, I've got the acuity group banking information already in there. It's just got my name on it and that's, that is inaccurate.
[AGENT][NEUTRAL] Yeah, what will
[AGENT][NEUTRAL] Yeah, what we'll do is actually get an assignment form.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So I'm gonna go ahead and leave this in there and sign it like like normal, right?
[AGENT][NEUTRAL] Yeah, and I'll just make sure I let licensing know that we're gonna need an assignment form so that commissions go.
[AGENT][NEUTRAL] To the acuity group.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] All right, it is done.
[AGENT][NEUTRAL] All right.
[AGENT][POSITIVE] Awesome, blossom. Well, good job.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][POSITIVE] Yes ma'am, thank you very much for all your help, OK?
[AGENT][POSITIVE] You're quite welcome. We'll talk to you later. Bye.
[CUSTOMER][NEUTRAL] All right, bye-bye. Mhm.