AccountId: 011433970860
ContactId: 867e6c62-70ed-4c01-9408-d2750a07a104
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1960 ms
Total Talk Time (AGENT): 1960 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/867e6c62-70ed-4c01-9408-d2750a07a104_20250616T14:40_UTC.wav
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[AGENT][NEUTRAL] Thank you for contacting ATO. My name is [PII].