AccountId: 011433970860
ContactId: 8671800e-3135-48c0-9181-2a7126321ba8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16950 ms
Total Talk Time (AGENT): 5356 ms
Total Talk Time (CUSTOMER): 3719 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/26/8671800e-3135-48c0-9181-2a7126321ba8_20250626T16:00_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] You know
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] What I understand.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Hello, can you hear me?