AccountId: 011433970860
ContactId: 8660f9de-af00-48f8-b2a3-dc9aee8cd752
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33900 ms
Total Talk Time (AGENT): 8329 ms
Total Talk Time (CUSTOMER): 7994 ms
Interruptions: 0
Overall Sentiment: AGENT=2.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/8660f9de-af00-48f8-b2a3-dc9aee8cd752_20250623T12:32_UTC.wav
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[AGENT][POSITIVE] Thank you. This is.
[AGENT][POSITIVE] Thank
[CUSTOMER][NEUTRAL] Hello? Your voice is very low. I can't hear you.
[CUSTOMER][NEUTRAL] Can you speak a little bit louder, please?
[AGENT][NEUTRAL] Oh yeah
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello, yes.
[AGENT][NEUTRAL] your email
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Give us a call back if you're not able to hear me.