AccountId: 011433970860
ContactId: 86173001-7f18-4b44-bf5f-4997c66fe82c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 189509 ms
Total Talk Time (AGENT): 83234 ms
Total Talk Time (CUSTOMER): 81758 ms
Interruptions: 0
Overall Sentiment: AGENT=1.1, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/86173001-7f18-4b44-bf5f-4997c66fe82c_20250623T13:15_UTC.wav
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[AGENT][NEUTRAL] We wanted to.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] See porque tares para lao nodeja er in communica contra persona condo que porque paraques lava oester.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And a chotra and says a cuando bongo rear um comoqueuevo er.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Egoya condo pogo el group and grouper mealeque que no poi communic.
[AGENT][NEUTRAL] 2
[AGENT][NEUTRAL] Indiana.
[AGENT][NEUTRAL] and.
[CUSTOMER][NEUTRAL] C Silaro is do do cinco do cinco.
[AGENT][NEUTRAL] Justin sin.
[CUSTOMER][NEUTRAL] Oh, Cecileja.
[AGENT][NEUTRAL] But the time.
[CUSTOMER][NEUTRAL] Of le la.
[AGENT][NEUTRAL] Dostocinco cinco and umbrella company.
[CUSTOMER][NEUTRAL] Hika International Corp.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. Give me a bit.
[AGENT][POSITIVE] [PII] is eloko torial in the company but uh uh a deep information perfect.
[CUSTOMER][POSITIVE] Correct mhm.
[CUSTOMER][POSITIVE] The correct.
[AGENT][NEUTRAL] El electronics.
[CUSTOMER][NEUTRAL] A info Aroba GIC aluminum punto.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Consecuenta es eoseba and next.
[AGENT][NEUTRAL] let us say do like group eel corre electronico conel ella cuenta for crea initialmente.
[CUSTOMER][NEUTRAL] Uh huh.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] No, no, so no necessary. So electronico.
[CUSTOMER][NEUTRAL] And they have.
[CUSTOMER][NEUTRAL] A no mealerrovia.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] Info arova.
[CUSTOMER][NEUTRAL] Ah yeah, yeah.
[CUSTOMER][NEUTRAL] On Jennifer.
[AGENT][NEUTRAL] OK, Sibono this is uh I call for reente yeah.
[CUSTOMER][NEUTRAL] Uh huh.
[CUSTOMER][POSITIVE] OK, it does a paso meal informacion. OK, gracia muya male.
[AGENT][POSITIVE] Uh yes, correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Get the.
[CUSTOMER][NEUTRAL] I.