AccountId: 011433970860
ContactId: 85ede0d7-5f1a-45cb-a3dd-2f2275376dd1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36740 ms
Total Talk Time (AGENT): 4200 ms
Total Talk Time (CUSTOMER): 16637 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/85ede0d7-5f1a-45cb-a3dd-2f2275376dd1_20250519T20:29_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, ma'am. I have a question about
[CUSTOMER][NEUTRAL] Um, shoot, a claim, I have a claim number.
[CUSTOMER][NEUTRAL] I can give you my information first. We need to look it up.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] OK.