AccountId: 011433970860
ContactId: 85bfdff0-1a5b-4398-9387-9ff8f666832f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34419 ms
Total Talk Time (AGENT): 3820 ms
Total Talk Time (CUSTOMER): 13247 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/85bfdff0-1a5b-4398-9387-9ff8f666832f_20250616T15:33_UTC.wav
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[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Thank you for may I help you?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from provider office. I'm calling regarding the claim status. Before proceeding, I would like to share you this call is recorded for training and quality purpose. Is it OK for you?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?