AccountId: 011433970860
ContactId: 85acd9cc-10c7-49fe-8b0c-66c1096d8031
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 285959 ms
Total Talk Time (AGENT): 100262 ms
Total Talk Time (CUSTOMER): 121507 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/85acd9cc-10c7-49fe-8b0c-66c1096d8031_20250307T16:36_UTC.wav
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[AGENT][NEUTRAL] We one of the conusto.
[CUSTOMER][NEUTRAL] Uh, see one here.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh, impress.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I can be.
[AGENT][NEUTRAL] OK, and the sister before uh bringer a number of the police are gonna pay not searching for is still.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] What then?
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] It's outpatient certificate number in hospital certificate number.
[CUSTOMER][NEUTRAL] And nobody
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Uh, see.
[AGENT][NEUTRAL] Lago.
[CUSTOMER][NEUTRAL] Well, what about it?
[AGENT][NEUTRAL] Outpatient certificate number or in hospital policy certificate number?
[CUSTOMER][NEUTRAL] Ah, see, it's about the numbers.
[CUSTOMER][POSITIVE] And that beneficiency.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, Eerogos Dave sincuenta u sincuentocho MLs.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] So I.
[AGENT][NEUTRAL] OK, so telephone.
[CUSTOMER][NEUTRAL] Uh, see, uh, no.
[CUSTOMER][NEUTRAL] You like
[CUSTOMER][NEUTRAL] Uh novent in northwest.
[CUSTOMER][NEUTRAL] Hialeah, uh, northwest Texas Hialeah in [PII].
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Noventa [PII] see to this terra Hialeah [PII].
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Er.
[AGENT][NEUTRAL] So telephone call.
[CUSTOMER][NEUTRAL] And see what you say.
[CUSTOMER][NEUTRAL] Sea singer.
[AGENT][NEUTRAL] In electronic.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is immigrants.
[CUSTOMER][NEUTRAL] Mm, see you.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In the end.
[AGENT][NEUTRAL] of state le dia doses vimbres leo on check la can re milking into [PII].
[CUSTOMER][NEUTRAL] So then be on check.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh, the way I'm up over if I can't say.
[AGENT][NEUTRAL] And a salas [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And a moment ago.
[CUSTOMER][NEUTRAL] Take lot, lot of gloom.
[AGENT][NEUTRAL] Is the said.
[CUSTOMER][POSITIVE] El alta er and bien.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] That's yes, yes, I yes.
[CUSTOMER][NEUTRAL] Oh yeah, the way I'm.
[AGENT][NEUTRAL] OK, I'll go on.
[CUSTOMER][NEUTRAL] No [PII].
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] I, yeah, Gracia.