AccountId: 011433970860
ContactId: 8599d43c-309c-4316-9ded-cdfa83551ee3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 194789 ms
Total Talk Time (AGENT): 91318 ms
Total Talk Time (CUSTOMER): 88248 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/8599d43c-309c-4316-9ded-cdfa83551ee3_20250110T17:26_UTC.wav
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[AGENT][NEUTRAL] We wanted this gracias [PII] and pod.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] See when I when Ita dejalicia minore Karelia.
[CUSTOMER][NEUTRAL] [PII] aca inesesita and Celetier talehile cones.
[AGENT][NEUTRAL] OK, Congo soyaidartikareware that's 110.
[CUSTOMER][NEUTRAL] Hold on.
[CUSTOMER][NEUTRAL] Greserosino.
[CUSTOMER][NEUTRAL] Ocho Ventiuna Ochocinco Ochocinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Gracias Ikareliapolia de la Paullia.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] And 0.
[CUSTOMER][NEUTRAL] The Quadro says.
[CUSTOMER][NEUTRAL] Cincosos Cuadro.
[AGENT][NEUTRAL] Isama el paciente.
[CUSTOMER][NEUTRAL] M
[CUSTOMER][NEUTRAL] Seama Ja Perez.
[AGENT][NEUTRAL] Lanamiento.
[CUSTOMER][NEUTRAL] The siere ace mnie de cinco.
[AGENT][POSITIVE] OK, gracias.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, noo de la polia meo es unapolisa vieja.
[AGENT][NEGATIVE] No diva el numero de la polia questa diva.
[CUSTOMER][NEUTRAL] Hi [PII], see it tolitala.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] El Nino de la poliativaporuian is.
[AGENT][NEUTRAL] Una Cin.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Nintiueeve.
[CUSTOMER][NEUTRAL] Yeah, joe leochoolo.
[AGENT][NEUTRAL] No, it's
[AGENT][NEUTRAL] It it's Saviencios puede polo or no polo.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Oh, OK, that's it, yeah.
[AGENT][NEUTRAL] Ialgama ohel is the polia and peo premeria de nero dosmil deinoeve.
[CUSTOMER][NEUTRAL] OK, Etienne Almonto de beneficioporelao.
[AGENT][NEUTRAL] The kid people they beneficialsita.
[CUSTOMER][NEUTRAL] OK, is and Diagnostic center Paun Raohei Parauna laka del echo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Elti any beneficial for prova's diagnosticos er el maximo per delano quepodemos pagaresietiellovicientologist.
[AGENT][NEUTRAL] Yes, the sooner verificacion de lo beneficials in la polia no is that inada de pago.
[CUSTOMER][NEUTRAL] OK, and seria but relano see the mil novaciento.
[AGENT][NEUTRAL] Uh, she is.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK perfect, muchisima gracia [PII].
[AGENT][POSITIVE] It seems a separate that beneficial I als and forarte.
[CUSTOMER][NEUTRAL] No, yeah, seria todo gracia.
[AGENT][POSITIVE] Mm gracious for a person.
[CUSTOMER][NEUTRAL] I will stay bye.
[AGENT][NEUTRAL] Grass bye.
[CUSTOMER][POSITIVE] Good