AccountId: 011433970860
ContactId: 857af33c-8bf2-4d56-955e-4092da23a4b9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1110079 ms
Total Talk Time (AGENT): 393163 ms
Total Talk Time (CUSTOMER): 623973 ms
Interruptions: 4
Overall Sentiment: AGENT=0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/857af33c-8bf2-4d56-955e-4092da23a4b9_20250502T12:04_UTC.wav
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[AGENT][NEUTRAL] We're one of the pole.
[CUSTOMER][NEUTRAL] Here [PII].
[CUSTOMER][NEUTRAL] In the but I'll say OK.
[CUSTOMER][NEUTRAL] You check it.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] I know, but I don't like this shit. I don't know but I you you.
[CUSTOMER][NEUTRAL] Yeah, you always say it's a it's it's a it's a it's a you don't.
[CUSTOMER][NEGATIVE] You're not buying
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] And the mother is at the moment please.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] One.
[AGENT][NEGATIVE] I'm broke.
[CUSTOMER][NEUTRAL] So you know I'm being a number a group group.
[CUSTOMER][NEUTRAL] OK, all right, um.
[CUSTOMER][NEUTRAL] On the I'm a number of the policy group point.
[AGENT][NEUTRAL] The commo outpatient certificate number in hospital cell number or soos is a C4.
[CUSTOMER][NEUTRAL] Well, no, it's a hospital beneficial center number is all payment beneficial center number.
[CUSTOMER][NEUTRAL] What the who
[AGENT][NEUTRAL] senor.
[CUSTOMER][NEUTRAL] Well no, say all those.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Siro [PII]
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Hey, going on.
[AGENT][NEUTRAL] OK, [PII] system the paper for verific so naso in the telephone number 4.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Musiter is el corre electronicote uh asocio esta polio.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][POSITIVE] Alright, I'll see [PII] and more on my on my fire.
[CUSTOMER][NEUTRAL] Um, Garcia Jesus to say a row.
[AGENT][POSITIVE] Perfect is the um.
[AGENT][NEUTRAL] Its pagoda la feta quinta senor Garciasante to visit.
[CUSTOMER][NEUTRAL] Hold on you and just moving.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You tell how is what I am saying is the momento.
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] Look
[AGENT][NEUTRAL] Logasaasa podemos process.
[AGENT][NEUTRAL] sita nea er reclamer remo neitamoiertacomaclas a conformer.
[AGENT][NEUTRAL] Apple no no no no.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] It's almost
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Well you're you're you're you you don't mean that you yellow.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] that that's a.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] in a specific.
[AGENT][NEUTRAL] But I um.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] A solo sololotradore clamos chemorecivido alado del venti cuadro also lia uno es uno una visa aldo.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Brametari rah rahmawari.
[AGENT][NEGATIVE] Que pao de la pelepago Dia de marzo.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Lavicia fue dia primer primero de redo.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mhm. All right.
[AGENT][NEUTRAL] Lomos Otraviita.
[AGENT][NEUTRAL] Estesmoramawari.
[AGENT][NEUTRAL] It's in la fecha del de Mayo de los.
[AGENT][NEUTRAL] El Dorado de lasa via loss a pagos sincuenta las porquelia solamente permite as maxi sincuenta resorvicia a specialist.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Estepagoliadino de Julio de losi apartheore clamo senor Garcia nouno system.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] That you don't think the number you you your number.
[AGENT][NEUTRAL] Does
[CUSTOMER][NEUTRAL] Hello yo, it's lay silola pass.
[AGENT][NEUTRAL] Got him.
[CUSTOMER][NEUTRAL] Oh I need a moment.
[AGENT][NEUTRAL] Sea leo esto loa ciendo is er the genome saberquea clamac pero loqueolo tender poloa penando queer cla nouna clam and ener quinosotros mamosapagaralgo.
[AGENT][NEUTRAL] Sistamos.
[AGENT][NEGATIVE] Inelaitalde.
[CUSTOMER][POSITIVE] No problem. OK, OK, you know, but I guess er beneficial.
[AGENT][NEUTRAL] Uh-huh. OK.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] When
[AGENT][NEUTRAL] Senior Garcia, see.
[CUSTOMER][NEUTRAL] No yeah man it's like oh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] you say no to it.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Let me check it.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In the end
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] La
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] MM.
[AGENT][NEUTRAL] See, see I see.
[CUSTOMER][NEUTRAL] Yeah, I buy it. Yeah, you're, you're not, you get it, but I don't know yeah as well as well so I make it I take.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So I see.
[AGENT][NEUTRAL] No no no.
[AGENT][NEUTRAL] vorielmando.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] See it's a it's a bill.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, some second person is a [PII].
[AGENT][NEUTRAL] no no propostasy.
[CUSTOMER][NEUTRAL] You know, I don't wanna see, yeah, in the queso que question was you know getting the hotel.
[AGENT][POSITIVE] Correct, I see.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] The main, the main point and there is senor Garcia quevies no squealvis is the mintiendo que no loss.
[CUSTOMER][NEUTRAL] No, no, you, you know, you know, you know, you know, so I'm.
[AGENT][NEUTRAL] Cla
[AGENT][NEUTRAL] Cue cirquesillopola correo no esta a neo el poderer absi locomo wear seguros de queso porque muchaves er mucho segura no man claus you know thislomande no no porque.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah yeah, but I've been you know you see on Monday but I do I get in palaa take a some have a handle.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Correct, and uh people can cir circus saiser.
[CUSTOMER][NEUTRAL] Yeah I mean you know you can only you know as soon as I get it.
[AGENT][POSITIVE] Glaro.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] What we'll see.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][POSITIVE] But moving is well is see OK a quest and reposal.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] No [PII] is sister [PII] he app beneficio de la poliaiter is a cerviciosiquesuspago into nospar loqui.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Ah, I I I.
[AGENT][NEUTRAL] Mhm. Yeah.
[CUSTOMER][POSITIVE] I'm like how are you going to you.
[CUSTOMER][NEUTRAL] It is probably like.
[CUSTOMER][NEUTRAL] I know I mean that you say.
[AGENT][NEUTRAL] Laross necessitamos sits documentoser senor [PII].
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uno el el el que receive de parte de doctor [PII].
[CUSTOMER][NEUTRAL] If there's
[AGENT][NEUTRAL] It a locus to service part as principal unexplica in the beneficials de cuba desires el copago el desolaosa.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Utenno mandeo documentos Lopezerfaslopeer por correoregular.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] You got the yeah, I didn't get OK, OK, I mean.
[CUSTOMER][NEUTRAL] Don't say in casoque me to say yes in caso.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Like OK Italian fuck, OK.
[AGENT][NEUTRAL] Oop.
[CUSTOMER][NEUTRAL] Collauraga fatura.
[AGENT][NEUTRAL] Ous porclare.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh, no guar porese poo and tepagareo pero de la mimavetepedileus lo delante quenos and being an ere clamo anosotros.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] But if you.
[CUSTOMER][NEUTRAL] no it's like no like mental finance.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] La.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] A.
[CUSTOMER][NEUTRAL] Laraor you.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You don't say so.
[AGENT][NEUTRAL] Learn, learn.
[CUSTOMER][NEUTRAL] Hey, I see.
[CUSTOMER][NEUTRAL] It's a it's a it's just the yo que no it does it's a from my per day.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sorry
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] Uh, you know, I got paratura in casque hotel.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No, it's.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I don't know the other way.
[CUSTOMER][NEUTRAL] One last.
[CUSTOMER][NEUTRAL] No, no, no, it, it I can ask you if they know when did you finish the man.
[AGENT][NEUTRAL] You went to [PII].
[CUSTOMER][NEUTRAL] OK, on, on, on, bye bye now bye.