AccountId: 011433970860
ContactId: 85622f59-9c3e-4a48-a775-6f8aa2950de3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 444299 ms
Total Talk Time (AGENT): 140968 ms
Total Talk Time (CUSTOMER): 100651 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/85622f59-9c3e-4a48-a775-6f8aa2950de3_20250411T21:58_UTC.wav
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[AGENT][POSITIVE] gusto.
[CUSTOMER][NEUTRAL] Hola.
[AGENT][NEUTRAL] You could do. What is the number?
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Andrea.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] It's the para para parasita.
[AGENT][NEUTRAL] Unasita America.
[CUSTOMER][NEUTRAL] Comma
[AGENT][NEUTRAL] Unit America.
[CUSTOMER][NEUTRAL] on polo.
[AGENT][NEUTRAL] OK, so uh don de puede parasita andista.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, um, DNA numeral depoliaanino.
[CUSTOMER][NEUTRAL] Well then you again.
[CUSTOMER][NEUTRAL] It's been
[CUSTOMER][NEUTRAL] I don't know so.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] The Quattro rose.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Um, bass numero latista esa america.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But OK.
[AGENT][NEUTRAL] Is gonna get the part.
[CUSTOMER][NEUTRAL] Yeah, and I go get them workingalo.
[CUSTOMER][NEUTRAL] And I hope my sale.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Momentita.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, what have you.
[CUSTOMER][NEUTRAL] Hernandez.
[AGENT][NEUTRAL] Sion.
[CUSTOMER][NEUTRAL] It's the dose.
[CUSTOMER][NEUTRAL] Apartment.
[AGENT][NEUTRAL] OK, Meerafana immiento electronico.
[CUSTOMER][NEUTRAL] I don't play too.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] You know heavele pan.
[CUSTOMER][NEUTRAL] Please
[AGENT][NEUTRAL] OK, like a guaca quela panol tengo, uh, Lake Buena Vista dental.
[AGENT][NEUTRAL] You got a numeral.
[CUSTOMER][NEGATIVE] Yeah, well, no.
[AGENT][NEUTRAL] Maybe sitting on theon Palo.
[CUSTOMER][NEUTRAL] I know that
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It's a better, it's saying.
[CUSTOMER][NEUTRAL] Yeah hold on.
[AGENT][NEUTRAL] On na Vista dental er sundo el denistageneral.
[AGENT][NEGATIVE] No it's ungena.
[CUSTOMER][NEUTRAL] So I'm at you.
[AGENT][NEUTRAL] Cera cuandogenera familia.
[CUSTOMER][NEUTRAL] OK, Jule.
[AGENT][NEUTRAL] OK, and numerro cuatro erroste.
[AGENT][NEUTRAL] Dotre Nue.
[AGENT][NEUTRAL] Or your dress.
[CUSTOMER][NEUTRAL] 2 I don't get a last I.
[AGENT][POSITIVE] Correct, sir.
[CUSTOMER][NEUTRAL] I don't think no say.
[AGENT][NEUTRAL] Apele
[CUSTOMER][NEUTRAL] Apele.
[AGENT][NEUTRAL] Apele mhm. I see apelesu su estalesitang informacion del denar um solamenteleposu informacion like um el numero demonse it ok.
[AGENT][NEUTRAL] OK, um, so Nora depolia quinoaono.
[AGENT][NEUTRAL] Cerrodos
[AGENT][NEUTRAL] Quattro Quattro?
[CUSTOMER][NEUTRAL] Um.
[AGENT][NEUTRAL] Uno.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] They see it then.
[CUSTOMER][NEUTRAL] Set of 50.
[AGENT][NEUTRAL] You know, for the Jama and er telephone organaja mandu stepraquepiac de lapolia beneficio.
[CUSTOMER][NEUTRAL] OK, it's sino el car attending oh my God.
[AGENT][NEUTRAL] Um, citienne este carnei porqueon numero queer or no esel the dentista. The dentista is a group dentist the er the poli uh cabo dear and do dea carne.
[CUSTOMER][NEUTRAL] Going can make polio.
[AGENT][NEUTRAL] Consumero de polisa.
[CUSTOMER][NEUTRAL] Uh, yeah.
[AGENT][NEUTRAL] Correct, I mean, um, the system uh [PII].
[AGENT][NEUTRAL] Yeah, single parent see you so.
[CUSTOMER][NEUTRAL] OK. Bye.
[AGENT][NEUTRAL] OK, no poma.
[CUSTOMER][NEUTRAL] No, so.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] One month.
[AGENT][NEUTRAL] You see. Bye-bye.