AccountId: 011433970860
ContactId: 855ac677-6756-4410-8caf-b4b583249cf9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 103050 ms
Total Talk Time (AGENT): 46155 ms
Total Talk Time (CUSTOMER): 39132 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.6, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/855ac677-6756-4410-8caf-b4b583249cf9_20250110T22:08_UTC.wav
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[AGENT][NEGATIVE] Mole.
[CUSTOMER][POSITIVE] Well I wanna start is going sing it.
[AGENT][NEUTRAL] You're coming up on the other just in it.
[CUSTOMER][NEUTRAL] This could pay it's a primeraque one if it's like a name for a mass if we notice in el medical commore was more mosa in particular puera que lugar.
[AGENT][NEUTRAL] Oh, so [PII].
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] OK, um, see, um, [PII] quitacase not the namemos [PII] uh apode help to prepare and.
[CUSTOMER][NEUTRAL] Euaoilla nosi OK sake premontara conos CS PPO or ache.
[AGENT][NEUTRAL] OK, is ella polias desu travajo depleador perosrapi on HMOs mascomun commercia.
[CUSTOMER][NEUTRAL] Oh, OK, it must come on commercial.
[AGENT][NEUTRAL] Correct. Mhm. I see.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Mm, which just yes.
[AGENT][NEUTRAL] Then I will drop the wound.
[CUSTOMER][NEUTRAL] No, it's still.
[AGENT][NEUTRAL] We just send you.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][POSITIVE] Good.
[AGENT][NEUTRAL] Yeah, no, don't know.