AccountId: 011433970860
ContactId: 8559c985-9c13-4d43-a5c5-c4cf206040bd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4820 ms
Total Talk Time (AGENT): 3320 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/20/8559c985-9c13-4d43-a5c5-c4cf206040bd_20250520T15:20_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?