AccountId: 011433970860
ContactId: 8528dee6-fbe0-4834-964c-31e6e0228524
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49799 ms
Total Talk Time (AGENT): 30317 ms
Total Talk Time (CUSTOMER): 15999 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/8528dee6-fbe0-4834-964c-31e6e0228524_20250602T14:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII].
[CUSTOMER][NEUTRAL] Uh, my name is [PII]. I am a broker and uh.
[CUSTOMER][NEUTRAL] Just opened up to pay a bill online and it's changed.
[AGENT][NEUTRAL] Yes sir, uh, so if we are having a system error, um, we are not able to log in our clients aren't able to make their new accounts. um, IT is aware of the situation and we are working to resolve it, but, um, unfortunately at this moment, uh, we don't have an ETA on when it's going to be resolved. I'm so sorry.
[CUSTOMER][NEUTRAL] And uh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, I'll play it when it gets fixed.
[AGENT][POSITIVE] OK, thank you.
[CUSTOMER][POSITIVE] Alright thank you.
[AGENT][NEUTRAL] All right bye bye