AccountId: 011433970860
ContactId: 8524fcf5-8fbb-4323-92f0-4a316d669f11
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18700 ms
Total Talk Time (AGENT): 8991 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/8524fcf5-8fbb-4323-92f0-4a316d669f11_20250219T21:45_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.