AccountId: 011433970860
ContactId: 84eb9181-e8d1-4b9b-bb11-981cbdebe821
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42020 ms
Total Talk Time (AGENT): 19950 ms
Total Talk Time (CUSTOMER): 14217 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=3.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/84eb9181-e8d1-4b9b-bb11-981cbdebe821_20250513T17:21_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, uh, my name is [PII]. I'm calling from Park Nicolette Health. Um, I was just calling about a patient, um, to see if I could get the EDI number or the payer ID.
[AGENT][NEUTRAL] OK, I can help you with payer ID number, Ms. [PII]. Um, our company payer ID number is 60801.
[CUSTOMER][POSITIVE] OK perfect thank you.
[AGENT][POSITIVE] You're very welcome. You have a wonderful day and thank you for calling APL.
[CUSTOMER][POSITIVE] Thanks you too bye.
[AGENT][NEUTRAL] Bye bye.