AccountId: 011433970860
ContactId: 84e4df82-2a57-41ac-a6e8-4df7d90cbbd9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3259 ms
Total Talk Time (AGENT): 3259 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/84e4df82-2a57-41ac-a6e8-4df7d90cbbd9_20250207T17:36_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATL. my name is [PII]. How can I assist you today?