AccountId: 011433970860
ContactId: 84d1d040-d7c5-450a-93e7-87bdb4e1e0b9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8100 ms
Total Talk Time (AGENT): 3000 ms
Total Talk Time (CUSTOMER): 440 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/84d1d040-d7c5-450a-93e7-87bdb4e1e0b9_20250303T19:16_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] For contacting ATL, my name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hello