AccountId: 011433970860
ContactId: 84a0812e-8105-4602-8adf-0078bcbe6671
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 166389 ms
Total Talk Time (AGENT): 53796 ms
Total Talk Time (CUSTOMER): 67517 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/84a0812e-8105-4602-8adf-0078bcbe6671_20250429T18:30_UTC.wav
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[AGENT][NEUTRAL] That's just say I'm at American Public Life, you know that [PII].
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] OK, I see you that call in number 7 number, sir.
[CUSTOMER][NEUTRAL] C N
[CUSTOMER][NEUTRAL] And can say uh ID ID.
[AGENT][NEUTRAL] No lossavajo is um polia certificado.
[CUSTOMER][NEUTRAL] When our beneficial.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] Sequeres mhm.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] Perolos rose.
[CUSTOMER][NEUTRAL] Cinco ferro.
[CUSTOMER][NEUTRAL] Tereo
[CUSTOMER][NEUTRAL] A L.
[AGENT][NEUTRAL] If nombrenaimento.
[CUSTOMER][NEUTRAL] Maliaul piano.
[AGENT][NEUTRAL] That's it.
[AGENT][POSITIVE] I in my favorite reionic or electronic uper hour.
[CUSTOMER][NEUTRAL] OK, mireion postalletaogenaguaincovenida una ciento inocho Hialea Florida ta o ocho.
[CUSTOMER][NEUTRAL] Yeah, electronico is the same [PII] home.
[AGENT][NEUTRAL] Gracias solepomanajetasis moronas semana [PII], um, the new nuevo nomero de polia is the eluss deedoes de lanopasado um Otamien puede scrividenscuenta de Apele and then I sakalaopia issuarjetamires la resident el correo.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Man we have OK so no no.
[CUSTOMER][NEUTRAL] It it.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] That's a provila algo masque that.
[CUSTOMER][NEGATIVE] No memo gracia mia.
[AGENT][NEUTRAL] See you now [PII]. That's just the amount American Public life. bye.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] That