AccountId: 011433970860
ContactId: 83f3ba63-4b33-4891-a81c-1ab50a17e3bb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 266739 ms
Total Talk Time (AGENT): 131560 ms
Total Talk Time (CUSTOMER): 113270 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/83f3ba63-4b33-4891-a81c-1ab50a17e3bb_20250612T15:51_UTC.wav
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[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] When one of the years gusto.
[CUSTOMER][NEUTRAL] One of the Mario was.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] 1
[AGENT][NEUTRAL] So [PII].
[CUSTOMER][NEUTRAL] C Mary or Way?
[AGENT][POSITIVE] Oh, [PII] better than I.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] When a tango que tango el sero este este busierra nosa plaza sine unmy and quierdo er queer laita.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Per we just no no verificacioni per de laita in to queue that is informational respect.
[AGENT][NEUTRAL] a verific was beneficial and the number of the police.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] El Grupo?
[AGENT][NEUTRAL] She
[CUSTOMER][NEUTRAL] I know, and no matter what or numerals.
[AGENT][NEUTRAL] teleocho.
[CUSTOMER][NEUTRAL] Seems erodosiocho Guara D M L C.
[AGENT][NEUTRAL] the
[CUSTOMER][NEUTRAL] If.
[AGENT][NEUTRAL] So you know why you system amal direction.
[CUSTOMER][NEGATIVE] Cerro cuatro Ocho.
[CUSTOMER][NEUTRAL] And sins in cuento peros in cuento taos southwest into [PII] dose qua quattro.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Which addresses for verification information by spikele correct.
[CUSTOMER][NEUTRAL] See, she taro la covertu no is the it's one in my right.
[AGENT][POSITIVE] Perfect. [PII] bring the information the hairless ques to solo una verific progrania de pago. It is a disclaimer kila poli.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, servicios and boleios la polari as to maximo de mildo la resora.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is to the career prose inexam as the diagnostico inospitales em facias amulas or in clinic assesses specialize and reser a black magnetica endo MRIs.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Oh, OK, the basamoto.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Uh, sit in medicinescupagos on ciendo no verificado esta seguros Silopagoso sciolare eso desuemelo rembolsano.
[AGENT][NEUTRAL] Los el pagoorbisitar doctor or el copagoes diagnostico is.
[CUSTOMER][NEUTRAL] Sicas.
[CUSTOMER][NEUTRAL] What a salmon, for a salmon.
[AGENT][NEUTRAL] Correct. Abso de so gas to sin problem resitamosasar queerviosier as reboso redo documentosesitamo esta er la cuenta de taad will build thetaado de lugar results proseo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It pen ello necessitamos likesliasindo beneficials de so principal queba uh resaldare build the reso.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] OK, itracommolopequeriabe porque sera and respect.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, it's not grasses.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I want to.
[CUSTOMER][NEUTRAL] Mm