AccountId: 011433970860
ContactId: 83e2bc0b-15e7-4d98-a921-697d87705cd8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26049 ms
Total Talk Time (AGENT): 9118 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/83e2bc0b-15e7-4d98-a921-697d87705cd8_20250324T15:07_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?