AccountId: 011433970860
ContactId: 83c3bf0a-16af-4aae-a07c-9ca64a05c7f8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 154610 ms
Total Talk Time (AGENT): 73239 ms
Total Talk Time (CUSTOMER): 49001 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/83c3bf0a-16af-4aae-a07c-9ca64a05c7f8_20250106T20:49_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] Um, we're gonna start in [PII].
[AGENT][POSITIVE] We gonna start this way.
[CUSTOMER][NEUTRAL] OK, yes, uh, no lugare and the quesan para up there a doctor [PII].
[AGENT][NEUTRAL] OK, intendo Seal system for bringers so no depos is still.
[CUSTOMER][NEUTRAL] Well tonight.
[CUSTOMER][NEUTRAL] It's still um
[CUSTOMER][NEUTRAL] Crodosinose.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Note uno.
[AGENT][NEUTRAL] it.
[CUSTOMER][NEUTRAL] She gets
[AGENT][NEUTRAL] Siviourit verific direction in numeral telephone socio is support for.
[CUSTOMER][NEGATIVE] It's uh sientolo Serenta delieterere.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Miete no Kin street.
[CUSTOMER][NEUTRAL] That's on the.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] You know what a telephone is?
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Cerrodos sito er quatromoro.
[AGENT][NEUTRAL] Let me check it out yes I corre electronico cuti is ele calvio dosaritarovajima pontoon is correct.
[CUSTOMER][POSITIVE] It's correct.
[AGENT][NEUTRAL] Perfect. OK, a si calvio enestecaotevio altipoliati noos notemouna list medical lepoamos prove sine embargosa tarjeta and a part of vajole is to locate a provider.
[AGENT][NEUTRAL] Us just a lapaina multi plan I using the [PII] come up direct numeralla paltavajolochosentos quasincosiete cats dress.
[CUSTOMER][POSITIVE] Oh, OK, yellow bean, uh-huh. OK. Muchisimas gracias.
[AGENT][NEUTRAL] Is the other way.
[CUSTOMER][NEGATIVE] No, it's just thea maliquetengabonito.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] 31