AccountId: 011433970860
ContactId: 8333ca4b-fee8-4a0a-8821-6a32ee61dc01
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 175889 ms
Total Talk Time (AGENT): 59252 ms
Total Talk Time (CUSTOMER): 56391 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/8333ca4b-fee8-4a0a-8821-6a32ee61dc01_20250527T20:31_UTC.wav
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[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] Do you wanna start this um number.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] Per?
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Um, just the tandovercommojo concioloser or la clinic at the tan certa I mean.
[CUSTOMER][NEUTRAL] Don't the recido incio imposilia de la pajina no se commo was Carlos medical dipolemisona.
[CUSTOMER][NEGATIVE] They were sema complicado in noncuentro porton the squeloa conse it.
[AGENT][NEUTRAL] OK, and.
[CUSTOMER][NEUTRAL] And so on.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And this ID.
[AGENT][NEUTRAL] But it's
[CUSTOMER][NEUTRAL] Oh Poliacelobose do.
[CUSTOMER][NEUTRAL] Cross this face.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] M
[CUSTOMER][NEUTRAL] Your customer numbers
[AGENT][NEUTRAL] No police.
[CUSTOMER][NEUTRAL] Lapolia marido.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, uh.
[AGENT][NEUTRAL] So this state.
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] OK, perfect.ue in [PII] [PII].
[CUSTOMER][NEUTRAL] [PII] uh-huh.
[AGENT][NEUTRAL] Correct, Ailele control room proveresuar said deers are just a a multi plan pun to come up with the yammar and no telephone and a part.
[AGENT][NEUTRAL] not medicals over there.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Uh, in this.
[CUSTOMER][NEUTRAL] Yeah, cuado has a pana intranada no concina one.
[CUSTOMER][POSITIVE] Er, um they have a contact numbers and medicine mucha grata.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] One