AccountId: 011433970860
ContactId: 8301a968-cc78-44a7-b8cc-e897136a0af4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 434250 ms
Total Talk Time (AGENT): 235833 ms
Total Talk Time (CUSTOMER): 143643 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/8301a968-cc78-44a7-b8cc-e897136a0af4_20250204T16:22_UTC.wav
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[AGENT][NEUTRAL] We wanted the recipe guo.
[CUSTOMER][NEUTRAL] When was the influence I she managed to delay you.
[AGENT][NEUTRAL] It was
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, uh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No poria.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Are you there?
[AGENT][NEUTRAL] that
[AGENT][NEUTRAL] versus.
[CUSTOMER][NEUTRAL] A numero de Ponsaolo tempo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Who's to go no, no, no no they go.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, uh, your Pay group.
[CUSTOMER][NEUTRAL] No you.
[AGENT][NEUTRAL] In socie.
[CUSTOMER][NEUTRAL] Yeah, it should say my own.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Rocho.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Says uno unochosocho.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] 4.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, perfect. OK.
[AGENT][NEUTRAL] Solaqueo state [PII] a verifico direction in.
[CUSTOMER][NEGATIVE] It will be no time of it.
[CUSTOMER][NEUTRAL] But I think.
[CUSTOMER][NEUTRAL] Ere Watermelon Rabbit H.
[AGENT][NEUTRAL] electronica.
[CUSTOMER][NEUTRAL] Theaul if he says me love with [PII].
[AGENT][POSITIVE] Perfect is the other way.
[CUSTOMER][NEUTRAL] Eero de lata.
[AGENT][NEUTRAL] And you know.
[AGENT][NEUTRAL] But no, uh, [PII] the informal stela polite apple no le cure servicio de dentista.
[AGENT][NEUTRAL] It's a police incao deer to be next to problem and uh and avoca levarios gasser no tales and seesino and the cusiente and walk.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Pero and rescuesite algunadipia exception buna mola er alguna destascosas no escubertopoli estapolisa solamente cure in caso de inferidades or.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Yeah, pero porqueestando de dental.
[AGENT][NEUTRAL] No no dental imaginogu puer unapolisa er dental a specificmente paraservicios dentalesar company uh sor Jimenez nolo in ape.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Conqueloque tango.
[AGENT][NEUTRAL] Conno unapolisa conamogala leoppago of course guranza they callino medio tea.
[AGENT][NEUTRAL] Sipricasepricuandu claro er eltramiento del inferidad or accident.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] The.
[CUSTOMER][NEUTRAL] The uh seguro de alook.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Then go.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] When will the salute.
[CUSTOMER][NEUTRAL] There was a.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Vision
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mutes uh up up.
[AGENT][POSITIVE] Apelega, correct. Correct.
[CUSTOMER][POSITIVE] I feel good. Mhm.
[AGENT][NEUTRAL] El Apelega le lele dulepago okwaza del traino medical cussa.
[CUSTOMER][NEUTRAL] that
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] For me I don't see it. No re then tell me.
[CUSTOMER][NEUTRAL] Oh yeah, yeah yeah.
[CUSTOMER][NEUTRAL] Oh, accident.
[CUSTOMER][POSITIVE] Yeah, that's great.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Correct, the mosqueirapiermea just oralalgonae get to and and and one of Sutravajouas etc.
[AGENT][NEUTRAL] Uh, just a bala salamergencia valguspitalova cercelgunaplaca magneticaor in fermea dociente esos gastos er soseguro principal baca de do.
[CUSTOMER][NEUTRAL] Hm.
[AGENT][NEUTRAL] On pagooses apar is esta polio.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Perfect. Uh.
[CUSTOMER][NEUTRAL] Well, it's bus.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Como comuno.
[AGENT][NEUTRAL] To cerca detamento medic cer um er.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Getting rid of the
[CUSTOMER][NEUTRAL] Can we do the policy thing.
[AGENT][NEUTRAL] So no poliotros is do beiniete quaenteove set.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] OK it's a pain, no.
[AGENT][NEUTRAL] The formal.
[AGENT][NEUTRAL] Put it on.
[CUSTOMER][NEUTRAL] It's a Latino.
[AGENT][NEUTRAL] No, Apele.
[CUSTOMER][NEUTRAL] Oh apple.
[CUSTOMER][POSITIVE] A bill, you know, perfect.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, and to just.
[AGENT][NEUTRAL] virtual electronico Jimenez medijo is Raul Jimenez mueveventa cuatro aim.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Perfectisttinaopia dearjeta and Sutalefanoe and Tamila solicitor unacopia uh cerviolie.
[AGENT][NEUTRAL] ya.
[CUSTOMER][NEUTRAL] That the will.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] Excellent.
[CUSTOMER][NEUTRAL] No, as she told me I'm a report to a user.
[CUSTOMER][NEUTRAL] This is much grasses and thoughts.
[AGENT][NEUTRAL] E.
[CUSTOMER][NEUTRAL] You will.
[CUSTOMER][NEUTRAL] That.