AccountId: 011433970860
ContactId: 830001dd-2057-47a5-9e19-d56b60d0c02f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 445470 ms
Total Talk Time (AGENT): 203807 ms
Total Talk Time (CUSTOMER): 192380 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/830001dd-2057-47a5-9e19-d56b60d0c02f_20250515T19:34_UTC.wav
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[AGENT][NEUTRAL] Gracia.
[CUSTOMER][NEUTRAL] Oh Latabla roads will be trio.
[AGENT][NEGATIVE] You come on.
[CUSTOMER][NEGATIVE] Mira, the diagnostic porque no and recido pago una factura dadocu yo as company American public life if medi laue collection informacion in medicine que no lapo que no hand me porque and.
[AGENT][NEUTRAL] Mm, why don't you get in a book noe uh um no they no Santos is looser, OK, um.
[CUSTOMER][NEGATIVE] no de facttua.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] um, numero telephone and casa laser telephone and the telephone.
[CUSTOMER][NEUTRAL] Miner telephone I see what your size.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Say cinco cinco veiniciete cuatro says.
[AGENT][NEUTRAL] Yes, yeah, it's a number of the Polisa.
[CUSTOMER][NEUTRAL] Meera the polia the numero el el quetinela no lalele.
[AGENT][POSITIVE] See mhm correct um uh yes yes.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] OK, yes, Cerrodos unocinco tres cuatro dostres M L Ocho.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In meporiavera um me no sciento is direction.
[CUSTOMER][NEUTRAL] When will you send me a
[CUSTOMER][NEUTRAL] OK. My number is [PII].
[CUSTOMER][NEUTRAL] My fe de naimmientoes on reina de minocientogena is.
[CUSTOMER][NEUTRAL] I direction nosesa polio system permi direction is [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, uh, OK, basically like a remote sinnan or no, mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yaofea deserve.
[CUSTOMER][NEUTRAL] Ok tenores.
[CUSTOMER][NEUTRAL] Una [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK one moment.
[CUSTOMER][NEUTRAL] Quando joyaque [PII] it's like a [PII] o croque say no when the mandarto.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh well [PII].
[CUSTOMER][NEUTRAL] This [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] It's a it's the quest.
[CUSTOMER][NEUTRAL] The question to us on the question you know the problem sino con esellugarnama.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm. OK.
[CUSTOMER][POSITIVE] Intravajo biengarten no problem.
[AGENT][NEUTRAL] Mhm, yeah, I had to go moko mokomo I see.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] See, not the mos relamopaninguna de la fetchas.
[CUSTOMER][NEUTRAL] Seeing this quesillo mandala muya revisomira questa quesela factura melo no de factura can biarum.
[CUSTOMER][NEUTRAL] In it missing not amores puesta, the, the, the American public like but itsota.
[AGENT][NEUTRAL] Mm, you know, nomoremon nosemolabido noses in la la taoit male and system jorejas.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Um, pero non can be a direction in a system of jos is you being a, uh, because our systems.
[CUSTOMER][NEUTRAL] See if we can but um see if they.
[AGENT][NEUTRAL] Nova novaearaka Dont says no problem um [PII] deipocasiato esto pasa mucho conquest or agunarason they just this encolomanda notnucaramos.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Um, yes, the.
[AGENT][NEUTRAL] Laos.
[CUSTOMER][NEUTRAL] Ecommo demo solution so mhm.
[AGENT][NEUTRAL] OK, solo do hoses, OK, soloid do hoes la do hoses que Iponeesitamore clamopa process.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEGATIVE] And does the laser lore no, you're not reclass clamooravor mandore clamolare correct very ficking kela direction nothing [PII] factselfamimocambiaunca tala partajeta solopoilimor facts the Omb and director mental.
[CUSTOMER][NEUTRAL] Right now
[AGENT][NEUTRAL] Lola factura detajadalodigo de dinotico i prodimientocus is a clamos.
[CUSTOMER][NEUTRAL] The moon loambia.
[AGENT][NEUTRAL] OK, Sitebanbiarup proclamo necesitan for mulario junto condocumentocale and bi el for ulariostanustra pajina and I am a public [PII].
[CUSTOMER][NEUTRAL] Don and Bill.
[CUSTOMER][NEUTRAL] Uh, [PII], uh, Amy.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] At aub.com.
[CUSTOMER][NEUTRAL] B
[CUSTOMER][NEUTRAL] Uh-huh. Punto boat reso porsia caso I barravita resto porque verraque complica.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] Mhm. OK, listed to say the verdaessima graciamoa [PII] yammara quest cirque esta direction que ole jacabo de cielareta quehuelban andbiertoya i um ikea.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, let me see, we still see, but I'm quite steella poleman that, OK.
[CUSTOMER][NEUTRAL] With muchisima.
[CUSTOMER][POSITIVE] OK, bueno mucha gracia.
[AGENT][NEUTRAL] And then uh.
[CUSTOMER][NEUTRAL] Um, no, it's it. Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh.