AccountId: 011433970860
ContactId: 82559b47-a795-426e-b00e-d553a278c9a8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 404109 ms
Total Talk Time (AGENT): 145111 ms
Total Talk Time (CUSTOMER): 181349 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/82559b47-a795-426e-b00e-d553a278c9a8_20250512T21:10_UTC.wav
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[AGENT][NEUTRAL] But that's just being my American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] There's no
[CUSTOMER][NEUTRAL] See do you speak Spanish?
[AGENT][NEUTRAL] Este and espanoni.
[CUSTOMER][NEUTRAL] OK, um, peron.
[CUSTOMER][NEUTRAL] Stablando la seguro American public life it creates a curen undo [PII].
[AGENT][NEUTRAL] OK, and no depoa.
[CUSTOMER][NEUTRAL] Mira of the polia zero vent ventitres.
[CUSTOMER][NEUTRAL] Trenta says.
[AGENT][NEUTRAL] Your number so you isoor.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Min Nombres [PII] is deluno benticuatro del noventeiete.
[AGENT][NEUTRAL] Is the number at the left.
[CUSTOMER][NEUTRAL] Nue Cinco says cuatro sietecinco dose quaarente cuatro.
[AGENT][NEUTRAL] Gracias, so [PII] medicostapoli of the pue que me um notemoun network.
[AGENT][NEUTRAL] So call me.
[CUSTOMER][NEUTRAL] You put miracul medical and estapolisa.
[AGENT][NEUTRAL] OK, the police are secure care medic no not amoun red.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK, it's porqueabbleles preunte in medironque unita la conoteesqueustees me tenianque desiccubria.
[AGENT][NEUTRAL] See, the police are correct.
[CUSTOMER][NEUTRAL] See some providers.
[AGENT][NEUTRAL] Mhm and you it's a polia soya kubre care medico.
[CUSTOMER][NEUTRAL] It then una prota see your boy meronquela consulta la commodo ento sinconta you donparadiencia a party or what could be so dirolo do sciento sincuenta or coo funciona.
[AGENT][NEUTRAL] OK, then one cylinder.
[AGENT][NEGATIVE] So no
[CUSTOMER][NEUTRAL] Quant local cure la poli.
[AGENT][NEUTRAL] So no antilos and the lamo the help the repolia.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] So perona visitital medical le cures in cuenta dolaresordia as a cuatro visitasallao.
[CUSTOMER][NEUTRAL] On medical regular.
[AGENT][NEUTRAL] medical regular cure in cuenta dolares.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I omoes specialista the one porque queromigalo sojos is porqueto minio pusermo de sujito loqueroyo apacalochequelo revisetos de vieno medetratamiento nose.
[AGENT][NEUTRAL] See, so la poliaine unapolisa limitadalonico quecure um mediosia doctor decabesera or especialista song sincuenta dolares.
[AGENT][NEUTRAL] It's go.
[CUSTOMER][NEUTRAL] Oh OK, so so so it's both incutadola so you quepa resto.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEGATIVE] Itten meal palospitalo no.
[AGENT][POSITIVE] Um, but I mea I'm sorry.
[AGENT][NEUTRAL] Um, by mergencia le cureincuentarealdiatambien.
[CUSTOMER][NEUTRAL] Cabian
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's er.
[AGENT][NEUTRAL] It I I at here, yeah.
[AGENT][NEUTRAL] Mhm. Emergencia una clinica deurgencia or Sivacon on mediole cures in cuenta la resortia.
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[CUSTOMER][NEUTRAL] Yeah medicine to cure.
[AGENT][NEUTRAL] Diazolaresia as the quince um diasporano.
[CUSTOMER][NEUTRAL] The door after the quince que quinceano.
[AGENT][NEUTRAL] See solo masque paga on quince le um porcada diapagadiolares um porcai yena meinaoi diazola manana natroszoles asaque.
[CUSTOMER][NEUTRAL] That's what he
[AGENT][NEUTRAL] Uselokia.
[AGENT][NEUTRAL] And posia despo so notnefiios mhm.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] OK, when I go to Cosa canarab.
[AGENT][NEUTRAL] Um, no seque necessitario deaver pretelepo con nosequelo que necesitos de ver um.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Lepo in foieto as a casas paraque sepalo que cure la polisa provallegara nombreso esposo porqueles que carga la polisa.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK, you, you when it's a a curelomocommosivams poo in it's in cuenta veda while le curemas.
[AGENT][NEUTRAL] 7
[AGENT][NEUTRAL] No, I not like gore mai one.
[CUSTOMER][NEUTRAL] Is it Walpatos? Oh, OK, OK.
[AGENT][NEUTRAL] Paratodos.
[CUSTOMER][NEUTRAL] I perocada quientessusun cuenta dollar comel by consulta segata suscuenta dolaaldia yotengo sincuenta in mijomisinlosincuenta yi.
[AGENT][NEUTRAL] Correct, uh, mhm.
[CUSTOMER][NEUTRAL] in pua la familia cordia.
[AGENT][NEUTRAL] No, Caracara persona uh-huh, los encuenta.
[CUSTOMER][NEUTRAL] OK. Oh, OK. Passa.
[CUSTOMER][NEUTRAL] When put your roarra todo she.
[AGENT][NEUTRAL] Seawater.
[CUSTOMER][NEUTRAL] Sierratodoorquefia compronapaa mesine meallevaratosina seguroquecona seguro oreor.
[AGENT][POSITIVE] Oh wow. See.
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] When
[CUSTOMER][POSITIVE] Because mucho gracias.
[AGENT][NEUTRAL] Yeah another one that's just being my American public life. bye.
[CUSTOMER][POSITIVE] What my favorite.
[CUSTOMER][NEUTRAL] Bye.