AccountId: 011433970860
ContactId: 821c4fb6-8bba-421a-a73c-5657f9023b56
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36919 ms
Total Talk Time (AGENT): 7340 ms
Total Talk Time (CUSTOMER): 11319 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/821c4fb6-8bba-421a-a73c-5657f9023b56_20250619T15:10_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, my name is [PII]. I'm calling with Okeechobee Health Care Facility. Um, I'm actually calling just, I have a few questions about our
[AGENT][NEUTRAL] I'm sorry you you cut out. What did you have questions about?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Can
[CUSTOMER][NEGATIVE] It's breaking out.
[CUSTOMER][NEUTRAL] Can you hear me?