AccountId: 011433970860
ContactId: 82030c61-0b93-4d34-93a6-2e32639f4fc7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 193800 ms
Total Talk Time (AGENT): 80217 ms
Total Talk Time (CUSTOMER): 80476 ms
Interruptions: 2
Overall Sentiment: AGENT=0.9, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/82030c61-0b93-4d34-93a6-2e32639f4fc7_20250116T19:34_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] Conolante.
[CUSTOMER][NEUTRAL] You know, and you deando porque 10 girl seguro demijo it tenoes a echo my car.
[CUSTOMER][NEUTRAL] And that
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, indoor polio no so so.
[CUSTOMER][NEUTRAL] No, I said we also send the police and los loya er the numerous er cinco chueve or eve cincoueva choo.
[AGENT][NEUTRAL] But on Cincochwe or?
[CUSTOMER][NEUTRAL] Score or to?
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] May's the number?
[CUSTOMER][NEUTRAL] So like fountain.
[AGENT][NEUTRAL] OK, senior infanta system for verific so et scimento direction numeral telefa nootapolia.
[CUSTOMER][NEUTRAL] The telephone Jose [PII] rese cuatro mumbre soila infante.
[AGENT][NEUTRAL] Well, it's
[CUSTOMER][NEUTRAL] In [PII] on [PII] rerero deis.
[AGENT][POSITIVE] Mucha gracias is a peso senora infante.
[CUSTOMER][NEUTRAL] Do dose to services in this.
[AGENT][NEUTRAL] Unmasita verses electronics esta cuenta.
[CUSTOMER][NEUTRAL] So like [PII].
[AGENT][POSITIVE] Muchi gracias you wanna see in effectoerbolamoes in there.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Hey Daniellapartamento.
[AGENT][NEUTRAL] Correct, to see Nove get apartamento. I may just get is apartamentosincodias.
[CUSTOMER][NEUTRAL] Uh-huh and heego.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Correct, either una jetasu sine embargo er una ta virtu a electronicocutela tenga cao queen sits proximosas and laya.
[CUSTOMER][NEUTRAL] OK, ma'am, I ask.
[AGENT][NEUTRAL] We're gonna.
[CUSTOMER][NEUTRAL] You the the no, no, no, I've been a part of that.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See, think of the see.
[AGENT][POSITIVE] Perfect. uh excellent.
[CUSTOMER][NEUTRAL] You know
[CUSTOMER][POSITIVE] Good. I see.
[CUSTOMER][NEUTRAL] Hey [PII] bye bye.