AccountId: 011433970860
ContactId: 81ec03e3-4681-495f-b8d2-09eee1b1d63f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 56740 ms
Total Talk Time (AGENT): 21733 ms
Total Talk Time (CUSTOMER): 26589 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/81ec03e3-4681-495f-b8d2-09eee1b1d63f_20250602T17:13_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh yes, ma'am. My name is [PII]. Uh, someone called me from this number pertaining to, uh, my, uh, my father that just passed away in, uh, January, [PII].
[AGENT][NEUTRAL] Uh, what was his name? I'm sorry.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Right, OK. And you had a missed call from us regarding that?
[CUSTOMER][NEUTRAL] Yes, uh-huh.
[AGENT][NEUTRAL] OK, and.
[CUSTOMER][NEUTRAL] They say that they have received daddy's death certificate and they needed to ask me some questions.
[AGENT][NEUTRAL] Got it OK um did you happen to get a name uh for whoever left you a voicemail?
[CUSTOMER][NEUTRAL] I didn't. Um, I can go back and try to listen to it. Let me see.
[AGENT][NEUTRAL] Um, that's OK. I mean, I could try getting it pulled up and.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.