AccountId: 011433970860
ContactId: 81b261e7-b8e0-48cf-93dc-553cb988bf0d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 276549 ms
Total Talk Time (AGENT): 100808 ms
Total Talk Time (CUSTOMER): 136870 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/81b261e7-b8e0-48cf-93dc-553cb988bf0d_20250306T14:42_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] See one of the.
[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] See that tena preta um mes and lo que vineciendo er la poliacon.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh la Nina Miafrio unaida and lecula.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Loevado, uh, er was er urgent career arata perjunabota er a differentes prosao casamenting and casercommora aermimomo orico in lepounabotaabota meosto sciento uh sciento sincuent dollars.
[CUSTOMER][NEUTRAL] Uh, queer CS a bill Joselosteoncamandaruesbea a party whose rear or esotenria queer.
[CUSTOMER][NEUTRAL] It can no sausa.
[AGENT][NEUTRAL] In the.
[CUSTOMER][NEUTRAL] Uh, see then go those noritos and inpatient or outpatient correct.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] OK, Cerrodos recite.
[CUSTOMER][NEGATIVE] Uno chores M L A or.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] Medical medicine, you know.
[CUSTOMER][NEUTRAL] Mahela Arija.
[AGENT][NEUTRAL] Sega system or verme uh naso lela polisa.
[CUSTOMER][NEUTRAL] See cuatro Apino lane it for Florida reres recite er er tele reochoo.
[AGENT][NEUTRAL] Which grasses you know timasita necessito er is su re electronico corre electronico associad destapolis.
[CUSTOMER][NEUTRAL] Uh, [PII]. Creoque help personal me on all the la company.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] A Palm Medical Center MA Arriaga at Palm Medical Center.
[AGENT][POSITIVE] Perfect. which is for verification informationoita era.
[AGENT][NEUTRAL] America.
[AGENT][NEUTRAL] When they say to suspicious.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Er er la semana casada and pesamos el martes a brace on X-rayola botacommoto pedosa for a new patient.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And yeah.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Corre
[AGENT][NEUTRAL] And pre porque noses la lada a party del primero de Marso and swimincootu.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Tomos nota notification the parte de el grouppopoliaba cervidia of system and you know the brero.
[AGENT][NEUTRAL] This is your sister.
[CUSTOMER][NEUTRAL] Peroquila
[CUSTOMER][NEUTRAL] No, Kiellalo.
[AGENT][NEUTRAL] notification.
[AGENT][NEGATIVE] Mass loss.
[CUSTOMER][NEUTRAL] Oh the the me company.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] Uh, OK, so no demonic car mecono porque la la polia so nose porqueriase monica mecones.
[AGENT][NEUTRAL] See a use bana bandale mejore contras respect to uh purchase a use in bios.
[CUSTOMER][POSITIVE] OK, perfect. I mean who is [PII].
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Uh, no, no, solamente which is in my.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] You're welcome bye.