AccountId: 011433970860
ContactId: 81ae495d-56ef-4b80-91b4-561cc6557d67
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23159 ms
Total Talk Time (AGENT): 11278 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/81ae495d-56ef-4b80-91b4-561cc6557d67_20250314T17:10_UTC.wav
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[AGENT][NEUTRAL] Afternoon, thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII].