AccountId: 011433970860
ContactId: 81a4a215-4651-441f-bd5e-027c040333d2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 39159 ms
Total Talk Time (AGENT): 2829 ms
Total Talk Time (CUSTOMER): 8698 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/81a4a215-4651-441f-bd5e-027c040333d2_20250130T19:47_UTC.wav
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[AGENT][NEUTRAL] This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Um, hey, what was your name again? I'm sorry.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh hi [PII] this is [PII] in customer services. How are you?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] [PII]?
[CUSTOMER][NEUTRAL] Are you still there?
[CUSTOMER][NEUTRAL] Hello.