AccountId: 011433970860
ContactId: 817f4025-c9a0-4c02-bda7-183cbaef98a2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5530 ms
Total Talk Time (AGENT): 5141 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/817f4025-c9a0-4c02-bda7-183cbaef98a2_20250127T20:06_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?