AccountId: 011433970860
ContactId: 816fc3b4-3989-41be-a4d7-1d6353ed3876
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 254419 ms
Total Talk Time (AGENT): 120196 ms
Total Talk Time (CUSTOMER): 74429 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/816fc3b4-3989-41be-a4d7-1d6353ed3876_20250404T20:56_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] See when I thought I was gonna order this stuff here.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] OK cuzorquestoina from us yeah I think pagomil is decamento.
[AGENT][NEUTRAL] OK, in the end, uh, sister performed in no polica fortis is still in the other way.
[CUSTOMER][NEUTRAL] OK albin.
[AGENT][NEUTRAL] outpatient certificate number or policy certificate number now.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Medical ID?
[AGENT][NEUTRAL] Um, and.
[CUSTOMER][NEUTRAL] O
[CUSTOMER][NEUTRAL] OK, medical ID is um [PII].
[AGENT][NEUTRAL] OK, we're gonna wear a meal, um.
[CUSTOMER][NEUTRAL] OK, in la poliza, this is erodosincove.
[CUSTOMER][NEUTRAL] Ocho unosie.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, Lourdes.
[AGENT][NEUTRAL] systems.
[CUSTOMER][NEUTRAL] October and retenta andieteritamenodrying men teja siete res.
[CUSTOMER][NEUTRAL] The telephone quatro simple to say so.
[AGENT][NEUTRAL] No electronics.
[CUSTOMER][POSITIVE] Cao Lourdes thank [PII].
[AGENT][NEUTRAL] Which is one of the benefits of police in the contraspect to uh a prescription is correct.
[CUSTOMER][NEUTRAL] See, see quetengo it's going for mapopago de mil dollars so you know cantida.
[AGENT][NEUTRAL] And those of us.
[AGENT][NEUTRAL] In the way of super beneficios can speak to uh a a prescription lojaquestolomentes una verific in the cover it is a disclaimer police rese.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Esaa esaa hospitalsaria in the niadora Lita la cureco prescription is on maxima diazola resora maxima quince salan.
[CUSTOMER][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Soosis but candicamento.
[AGENT][NEUTRAL] La polo no no male la de poresa medicaments.
[CUSTOMER][NEUTRAL] OK, quepolaer paraquela la polio mecura.
[AGENT][NEUTRAL] El medicamento is solamente cubertodiolare.
[AGENT][NEUTRAL] The local.
[CUSTOMER][NEUTRAL] Noosa.
[AGENT][NEUTRAL] So for tournament and la poliament and a pole beneficis specifics plus.
[CUSTOMER][NEUTRAL] Yeah, in my era deque can be army policy.
[AGENT][NEUTRAL] of lament and the queer polio and er of trail and this one.
[CUSTOMER][NEUTRAL] OK, so like.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, much of that they can use.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, it's still.
[AGENT][NEUTRAL] Get they gonna send it to you. I'm gonna.
[CUSTOMER][NEUTRAL] Yeah.