AccountId: 011433970860
ContactId: 814c5f90-4af3-4f9f-b861-780716a35cbb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 138339 ms
Total Talk Time (AGENT): 33281 ms
Total Talk Time (CUSTOMER): 53699 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/814c5f90-4af3-4f9f-b861-780716a35cbb_20250422T13:58_UTC.wav
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[AGENT][NEUTRAL] Yeah just being my American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Well we know ginger yamo de secures er yamo paraviri guarenteleg.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK, hello you that is telephone.
[CUSTOMER][NEUTRAL] Istolo.
[CUSTOMER][NEUTRAL] Momentum.
[CUSTOMER][NEUTRAL] Minum is one Uno Uno.
[CUSTOMER][NEUTRAL] Where is it in you know qua cuatros in.
[AGENT][POSITIVE] Yeah, I prefer.
[CUSTOMER][NEUTRAL] Li, moment.
[CUSTOMER][NEUTRAL] In numerals 0 intidos.
[CUSTOMER][NEUTRAL] 03 no city.
[AGENT][NEUTRAL] Yeah, normally entente.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] scimiento is [PII].
[AGENT][NEUTRAL] [PII] um Seermino el [PII] [PII].
[CUSTOMER][NEUTRAL] [PII] tells me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Perfect, um, mere um referencia for.
[AGENT][NEUTRAL] Not the most number of the referenia [PII] nombre la fechao is [PII].
[CUSTOMER][NEUTRAL] [PII] is it?
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] [PII], please.
[CUSTOMER][POSITIVE] Muchisima gracia [PII].
[AGENT][NEUTRAL] Yeah, I look, OK, that's just the my American Public Life but yeah bye.
[CUSTOMER][NEUTRAL] No, sir. Yeah.
[CUSTOMER][POSITIVE] At least I wantmente mucha gracias.