AccountId: 011433970860
ContactId: 813746fb-5ebe-49af-ae4a-04ddf0ae8446
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32740 ms
Total Talk Time (AGENT): 7263 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/813746fb-5ebe-49af-ae4a-04ddf0ae8446_20250324T20:10_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] This is [PII].
[AGENT][NEUTRAL] Can you hear me?