AccountId: 011433970860
ContactId: 8132efc5-7c69-40ca-b22b-bdb37a94e90f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44229 ms
Total Talk Time (AGENT): 14398 ms
Total Talk Time (CUSTOMER): 17860 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/8132efc5-7c69-40ca-b22b-bdb37a94e90f_20250616T19:22_UTC.wav
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[AGENT][NEUTRAL] The.
[CUSTOMER][NEGATIVE] [PII].
[AGENT][NEUTRAL] We're gonna start.
[CUSTOMER][NEUTRAL] We have to que noesi mm mm we have to queerraabesi biao miosa micasa or or quetengo er parapodelo premiarta.
[AGENT][NEUTRAL] So the social.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] my dear.