AccountId: 011433970860
ContactId: 80fb18b6-035e-4dcf-b530-5b8bc192d27d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28459 ms
Total Talk Time (AGENT): 11812 ms
Total Talk Time (CUSTOMER): 19869 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/80fb18b6-035e-4dcf-b530-5b8bc192d27d_20250623T16:15_UTC.wav
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[AGENT][NEUTRAL] Uh thank you for calling APL. This is [PII]. Can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], it's [PII] at Rave Electric. Um, I was trying to get into my account. Are y'all having, is this a new sign in for the portal?
[AGENT][NEUTRAL] Yes, ma'am. You, yes ma'am. It's a new online service center, so you need to create a new account.
[CUSTOMER][POSITIVE] OK, I wasn't sure if I needed to create a new one or OK alright that answers my question. Thank you so much alright bye bye.
[AGENT][NEUTRAL] Yes, ma'am.
[AGENT][POSITIVE] OK, you're welcome.
[AGENT][NEUTRAL] Bye bye.