AccountId: 011433970860
ContactId: 80f92028-18fe-4b17-b694-0b0a15140fd3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19100 ms
Total Talk Time (AGENT): 9328 ms
Total Talk Time (CUSTOMER): 5300 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/80f92028-18fe-4b17-b694-0b0a15140fd3_20250324T19:17_UTC.wav
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[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] Well, uh, it seems to go, yeah.
[AGENT][NEUTRAL] No [PII] uh rival.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] OK, the good thing for them.