AccountId: 011433970860
ContactId: 80727336-2538-4522-a0f6-c04e6a89d147
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 633059 ms
Total Talk Time (AGENT): 110574 ms
Total Talk Time (CUSTOMER): 98108 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=-2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/80727336-2538-4522-a0f6-c04e6a89d147_20241231T16:28_UTC.wav
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[AGENT][NEUTRAL] Peroa graciapoyapelela.
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] You your.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See that that is the mande unos papelesque and para para conti conel caso de reclamo is the no maquino medirona no esostavieno de roano nitosabel el cure clamo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, uh, policy number on the policy, sir?
[CUSTOMER][NEUTRAL] No nore what keep but the more sources of, yeah.
[AGENT][NEUTRAL] Demon.
[AGENT][NEUTRAL] OK, let me.
[CUSTOMER][NEUTRAL] Uh, it says cuatro cinco say socio socio siete [PII].
[AGENT][NEUTRAL] My numeral telephone direction.
[CUSTOMER][NEUTRAL] No quiente [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, and is the fashion to you call her electronic.
[CUSTOMER][NEUTRAL] No, we're er [PII] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, themela documentac queenasaronargo elia trentaqueloquesta permit to momental line.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][POSITIVE] Gracia. OK, so to a person and reclaim medijoquesequevangapaga nomas el dia quiero.
[CUSTOMER][NEUTRAL] Uh, a quinceanero.
[CUSTOMER][NEUTRAL] What posit.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, as I can say that.
[CUSTOMER][NEUTRAL] Oh cuanto loque deposita.
[AGENT][NEUTRAL] It's informaciono latinomoto solo que quijo.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Perosal quinceanero.
[AGENT][NEUTRAL] And look at the next pay uh after, um, I can't say no. Mhm.
[CUSTOMER][NEUTRAL] OK, I I vallegar and unna carta de cuanto meeganese unab on the quequeal.
[AGENT][NEUTRAL] And none loquenolo deposito leela carta so sisiter quantus posit and reversimouna jama.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Bueno and pue travaja Marcostelesvio pierrematicamente.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, noirac and una carta is so travaja, um, oi no question from bass basal informacion carremos from the [PII].
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] OK, and that gracia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Then I.
[CUSTOMER][NEUTRAL] Ah roqueto.
[AGENT][POSITIVE] Mm gracia.
[CUSTOMER][NEUTRAL] I'm
[CUSTOMER][NEUTRAL] You are.
[AGENT][NEUTRAL] OK.