AccountId: 011433970860
ContactId: 8056733e-b660-4c95-9ba2-2407e5bf9266
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 220770 ms
Total Talk Time (AGENT): 101672 ms
Total Talk Time (CUSTOMER): 104488 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/8056733e-b660-4c95-9ba2-2407e5bf9266_20250113T17:54_UTC.wav
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[AGENT][NEUTRAL] Gracias a man American Public life. My number is [PII].
[CUSTOMER][NEUTRAL] All La [PII], one of the.
[CUSTOMER][NEUTRAL] Um, your city una cartanicafa and the ecommosillo to viera um comunurocommose queer inqueseaesabuquenoten then uro.
[AGENT][NEUTRAL] OK, put that policy no matter the policy, sir.
[CUSTOMER][NEUTRAL] Uh, I can payer ID.
[AGENT][NEUTRAL] No, no, but I payer ID.
[AGENT][NEUTRAL] Manamodijitos.
[AGENT][NEGATIVE] And beacon er errodos.
[CUSTOMER][NEUTRAL] Oh, OK, uh, no, uh, in hospital benefits certificate number or outpatient benefit present?
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Sequel querelosos.
[CUSTOMER][NEUTRAL] Ah, OK, the number of the poli I see errodo.
[CUSTOMER][NEUTRAL] Cinco.
[CUSTOMER][NEUTRAL] Tres unosinconqueros with the roqueosauro medical con and miravajo perono no noseto.
[AGENT][NEUTRAL] Clear um it's a nombre etchena immiento.
[CUSTOMER][NEGATIVE] [PII].
[AGENT][NEUTRAL] It's a telephone number.
[CUSTOMER][NEUTRAL] [PII] this isiete.
[AGENT][NEUTRAL] So it's this rosario queti um por parte de la de [PII] um.
[AGENT][NEUTRAL] I beneficios. So no poos beneficiostaquereciosre clamo pero esto rosecondariodos beneficios LD in hospital Siega staringread desiochora so male brassiete mio esciento ola resorano yesosa la papago elloqueti outpatient.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, I'mergencia on a clinica degencia una irrujia on the entrealel mismodia, um.
[CUSTOMER][NEUTRAL] So I try come on life insurance uno de vida.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No, no, no, so some paraloservicios medicos, so the better primario esel secondario quelabaudar pagar el dedu.
[CUSTOMER][NEUTRAL] Ah, OK.
[CUSTOMER][NEUTRAL] OK, so it's [PII] is the city of [PII].
[AGENT][NEUTRAL] See mhm halle.
[CUSTOMER][NEUTRAL] Mm, OK, no, uh, orienterprise and a moment ostipado pero it's about a second to noo.
[AGENT][NEGATIVE] Mm, but it's a que costo so baequela contravajo um cuanto.
[CUSTOMER][NEUTRAL] See, I'll say to the culture it's so loque I see your yoloche loqueta locao but I wanna no um er seundoseuro so my paraer cuando toing and come and loitan or or aino coin.
[AGENT][NEUTRAL] Then when I go that's the check, uh-huh.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Siova una clinica durgencia emergencia Cerse on MRI.
[CUSTOMER][NEUTRAL] Ok, emergenci was the reside in [PII], OK.
[AGENT][NEUTRAL] Seeva presentalasota to primarisamosaaria.
[CUSTOMER][POSITIVE] OK, perfect, [PII].
[AGENT][NEUTRAL] See the Naaluma.
[CUSTOMER][NEUTRAL] No, I told [PII].
[AGENT][NEUTRAL] OK, you assist me. I'm at American Public Life one bye.
[CUSTOMER][NEUTRAL] OK, bye bye.