AccountId: 011433970860
ContactId: 8038c4d2-b349-4d10-a7c5-4fd95fbc5b09
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22659 ms
Total Talk Time (AGENT): 10600 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/30/8038c4d2-b349-4d10-a7c5-4fd95fbc5b09_20250430T19:27_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.