AccountId: 011433970860
ContactId: 8030804f-855b-4111-ae16-070221b11ac3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16409 ms
Total Talk Time (AGENT): 5829 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/8030804f-855b-4111-ae16-070221b11ac3_20250521T19:11_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?