AccountId: 011433970860
ContactId: 802e931c-8209-41c1-8536-f82bbc7f507a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 53700 ms
Total Talk Time (AGENT): 9931 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/802e931c-8209-41c1-8536-f82bbc7f507a_20250618T20:01_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How can I help you?
[AGENT][NEUTRAL] Is anyone there?
[AGENT][NEUTRAL] This is [PII] with APL. How can I help you today?