AccountId: 011433970860
ContactId: 80102894-7cf9-4e5b-8c44-82beadd71da4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5159 ms
Total Talk Time (AGENT): 4058 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/80102894-7cf9-4e5b-8c44-82beadd71da4_20250527T15:27_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?