AccountId: 011433970860
ContactId: 7ff8cb15-edee-499d-b666-cd08cd157681
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1139 ms
Total Talk Time (AGENT): 1139 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/29/7ff8cb15-edee-499d-b666-cd08cd157681_20250129T13:34_UTC.wav
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[AGENT][POSITIVE] Good morning thank you for